Return Policy

RETURN POLICY

At Rising Tide, we like to demonstrate integrity in everything we do and want our customers to be happy with our products. If you are not 100% satisfied with your purchase, please email us at hello@rising-tide.co. We handle returns on a case-by-case basis and promise to make it right. Please have your order number or proof of purchase available to help expedite your request.

REFUNDS

Refunds can be granted for sealed, unopened products returned to us within thirty (30) days of purchase date. Shipping charges are non-refundable. Return shipping is the responsibility of the customer, please contact us for a return address.

Refunds are issued directly back to the payment method used to make the purchase. Refunds should be reflected in your account within 3-5 business days from the date you receive a refund notification. If after 5 business days you still do not see the refund in your account, please contact your bank or credit card company to make sure there are no pending refunds. You can always reach back out to our customer experience team and we will be happy to confirm the refund has been processed.