Shipping Policy
SHIPPING POLICY
Orders are typically shipped within 1-2 business days of an order being placed. Orders placed over the weekend will be shipped out the following business day. Orders placed before 12 PM CST usually ship same day. Orders placed after 12 PM CST will be shipped the following business day. Our warehouse will be closed on all holidays. During the holidays, and busy online shopping events, we may experience slower than typical processing times to ship out orders, we appreciate your patience and understanding during these times.
This Shipping Policy is subject to change without notice. Rising Tide reserves the right to determine the outcome to each individual request.
DELIVERY TIMES
US only. Orders will typically ship with USPS or UPS (some DHL and are passed on to USPS for final delivery). Estimated shipping time once the package leaves our warehouse is 3 - 5 business days.
*Carriers may experience delays in shipping and longer than expected shipping times during high volume purchasing events and around the holiday season. Delays with carriers are out of our control.*
SHIPPING RATES
| Order | Delivery Service | Cost | Estimated Delivery Time |
| Over $50 | Standard Ground | FREE | 3-5 |
| Under $50 | Standard Ground | $7.99 | 3-5 |
ORDER UPDATES
Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email throughout the fulfillment and delivery process.
If you have any other questions about your order, we're here to help! Please contact hello@rising-tide.co with your question and order number.
DELAYED OR LOST ORDERS
Our shipping partners make successful deliveries the vast majority of the time. Rarely, some orders could be lost or damaged in transit. An order is considered lost if it has been in the postal system for 15 consecutive business days without a tracking update.
Occasionally shipping carriers will mark packages as 'delivered' before delivery takes place. If you find your tracking shows delivered but your package has not yet arrived, please wait 5 additional business days from the date of delivery for the package to arrive.
Our products are shipped directly from our warehouse in Farmers Branch, Texas and we cannot take responsibility for orders once they have left our warehouse. Rising Tide does not accept liability for loss, damages or additional shipping expenses. Upon purchase, title and risk of loss shall pass to the purchaser.
If you are experiencing issues with the transit of your order please contact us to confirm your shipping address and we can direct you on where to file a claim.
This Delayed or Lost Orders policy is subject to change without notice. Rising Tide reserves the right to determine the outcome to each individual request.